Privacy Policy
Welcome to IPTV Souq (“we,” “us,” “our”). We are dedicated to safeguarding your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and use our IPTV services. Please review this policy carefully to understand our practices regarding your data.
1. Information We Collect
We collect and process the following types of information:
1.1 Personal Information:
Account Information: When you sign up for our IPTV services, we collect personal details such as your name, email address, phone number, billing address, and payment information.
Communication Data: If you contact us via email, phone, or chat, we may collect and store your contact details and any information you share during the interaction.
1.2 Automatically Collected Information:
Usage Data: We gather information about how you interact with our services, such as your IP address, device type, operating system, and browsing habits.
Cookies: Our website may use cookies to enhance your experience. Cookies are small files stored on your device to remember preferences and collect analytics. You can manage or disable cookies via your browser settings, but please note that disabling cookies may affect some website features.
2. How We Use Your Information
We use the collected information for the following purposes:
To Provide Services: Your personal information is used to create and manage your account, deliver IPTV services, and process payments.
Customer Support: We may use your contact details to assist you and address any inquiries.
Service Improvements: We analyze usage data to better understand how our services are used and improve the user experience.
Marketing Communications: With your consent, we may send promotional offers, newsletters, and service updates. You can opt-out of these communications at any time.
3. Sharing of Information
We do not sell, trade, or rent your personal information. However, we may share data in the following situations:
Service Providers: We may share your information with trusted third-party service providers who assist with website operation, payment processing, and service delivery.
Legal Obligations: We may disclose your information as required by law or in response to legal requests (e.g., subpoenas, court orders).
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. You will be notified if any changes occur regarding the use or ownership of your personal information.
4. Data Security
We take the security of your personal information seriously and implement appropriate physical, technical, and administrative measures to protect it from unauthorized access, alteration, or destruction. However, please note that no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information only for as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and enforce agreements. Once your data is no longer required, we will securely delete or anonymize it.
6. Your Rights and Choices
You have the following rights regarding your personal information:
Access: You can request access to your personal information and details about how we use it.
Correction: You can update or correct any inaccurate or incomplete information.
Deletion: You can request the deletion of your personal information under certain conditions.
Opt-Out: You can opt-out of receiving marketing communications by following the unsubscribe instructions in each email or by contacting us directly.
To exercise these rights, please contact us at [your contact email].
7. Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to enhance your browsing experience, analyze website traffic, and understand visitor sources. You can control or disable cookies via your browser settings, though disabling cookies may affect certain features of the website.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on this page, and the “last updated” date will be revised accordingly. We recommend that you review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at: