FAQ

IPTV (Internet Protocol Television) is a digital television service that streams TV content over the internet, rather than through traditional cable or satellite systems. This allows you to enjoy live TV channels, movies, and shows on a wide range of devices, including smart TVs, mobile phones, and computers.

To subscribe, simply visit our IPTV Souq website and select the package that best fits your needs. Complete the registration and payment process online, and you’ll be able to start enjoying our IPTV services right away. If you have any questions or need assistance, our customer support team is always here to help.

Our IPTV Dubai Service is compatible with a broad range of devices, including Smart TVs (Samsung, LG, Android TV), Android and iOS smartphones/tablets, Amazon Fire Stick, Roku, Apple TV, as well as laptops and desktop computers. We also support a variety of popular IPTV apps to ensure a smooth and enhanced viewing experience across all platforms.

Once you subscribe, you’ll receive an email with step-by-step instructions to set up the IPTV service on your chosen device. If you face any issues during the installation process, our dedicated customer support team is always ready to assist you.

Yes, our IPTV service offers access to a wide variety of live sports channels, so you can enjoy your favorite events including football, cricket, basketball, and much more—broadcast from around the world.

Yes, we offer a limited-time free trial for new customers who wish to try our service before committing to a subscription. To request your trial, simply fill out the form on our website, and we’ll send you all the details.

Yes, you can access our IPTV service from anywhere in the world, as long as you have an internet connection. However, we recommend checking with your local internet service provider to ensure there are no regional restrictions on accessing the service.

For a smooth and uninterrupted viewing experience, we recommend a minimum internet speed of 5 Mbps for standard definition (SD) content, and at least 10 Mbps for high definition (HD) and 4K content.

If you encounter buffering or playback issues, please try the following steps:

  1. Check your internet connection and speed to ensure they meet the minimum requirements.

  2. Restart your device and router to refresh the connection.

  3. Reduce the number of devices connected to your network to improve bandwidth.

  4. Contact our customer support if the issue persists, and we’ll assist you further.

We accept a variety of payment methods, including credit/debit cards, PayPal, and bank transfers. You can select your preferred payment option during the iptv subscription process on our website.

No, we believe in transparent pricing. There are no hidden fees or long-term contracts. You can cancel your subscription at any time without incurring any additional charges.

You can contact our customer support team through email, phone, or live chat on our website. Our team is available 24/7 to assist you with any questions or issues you may encounter.

Yes, you can cancel your iptv subscription at any time. Just log into your account on our website and follow the cancellation steps. There are no penalties or cancellation fees.

We prioritize data security. All personal information is encrypted and stored securely. For more details on how we protect your data, please refer to our Privacy Policy.

Our IPTV packages offer a wide range of channels, including entertainment, news, sports, movies, and much more. You can view the full channel list on our website before subscribing.

If you don’t like the service, one month’s fee will be deducted, and the remaining amount will be refunded. Additionally, if you decide within the first week that the service is not suitable for you, you may cancel free of charge.

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